Refund Policy
Last updated: 10 October 2026
Refund eligibility
A refund may be requested within three days of purchase when the license has not been activated or the service could not be used for technical reasons. Include your order details and a description of any technical problem when contacting support.
Purchase mistakes and exchanges
An unactivated license purchased by mistake may be exchanged for an access plan of equal or lower value, based on its value at purchase. This is an exception for correcting a purchase mistake. Other upgrades or downgrades are not offered.
Requesting help
Use the Contact us page to request a refund or exchange. Purchases are not available yet; support details will be published before checkout opens.
Nothing in this policy limits mandatory refund or consumer rights under applicable law.
Frequently asked questions
How do I purchase Premium?
Open the Premium product, choose a 1-day, 7-day, 15-day, 1-month or 3-month duration, then continue to checkout. Pay with PayPal at checkout. Casual, Premium and Ultra are available for purchase.
Do you offer a free trial?
Free requires a 1-day license and free daily renewal. It is limited to one verified email and desktop installation.
What does Free include?
Start with essential player information: health bars and numbers, armor, corner or full boxes, names and weapons. Free also includes Glow, Triggerbot and Logs. The Legitbot section is limited to Triggerbot; profiles, extra ESP details, hit sounds, World, Chams, HUD, skins, movement and telemetry are excluded. A verified email and daily license are required.
What does Premium include?
Premium includes the full setup except RageBot, Anti-Aim and their telemetry. Ultra includes every feature. See Benefits for the edition comparison.
Can using Miyako lead to an account ban?
Yes. Third-party gameplay modifications can result in account restrictions. Miyako makes no guarantee against detection or bans.
Is there a security difference between Free and Premium?
Edition pricing describes access and features. It does not provide a guarantee of detection protection for either edition.
Should I use it on my main account?
Account restrictions can affect any account. Do not assume an account is protected because you use a particular edition.
Is Free undetected?
No verified detection status is currently published. We do not claim that Free or Premium is undetected.
When does my license start?
The access duration begins on first activation in the desktop app. Paid renewals are manual; Free renewal costs $0.
Are updates included?
Yes. Updates are included during your valid access term. Release notes will be published as builds become available.